Refund Policy
At Sneh Academic Services Private Limited, we value the trust you place in us. Please read this policy carefully before subscribing to or using any service on fitbharatmission.ai.
1. Scope of Policy
This policy applies to all digital services and AI-powered lifestyle coaching plans offered through fitbharatmission.ai by Sneh Academic Services Private Limited. By accessing or using any service on this platform, you agree to these terms.
2. Nature of Service — No Replacement Applicable
Fit Bharat Mission AI is a digital service platform. When you use our platform, the AI engages you through a personalised questionnaire and generates a customised lifestyle change plan based on your answers. Because this is an intangible, instantly delivered digital service — not a physical product — no replacement policy applies. Once your personalised lifestyle plan has been generated and delivered, it cannot be exchanged or substituted in the way a physical product can.
3. Refund Policy for AI Lifestyle Plans
Before Plan Generation
If you have subscribed or paid for access to the platform but have not yet completed the questionnaire or received a generated lifestyle plan, you may request a full refund within 48 hours of payment by writing to support@rhnfit.com.
After Plan Generation
Once your personalised lifestyle plan has been generated and delivered to you, the service is considered rendered. Refunds will not be issued after this point, as the core service has been performed.
AI Errors or Hallucinations
If your plan contains content that is clearly incorrect, inappropriate, or the result of an AI error (commonly known as an "AI hallucination"), please report it immediately to support@rhnfit.com. We will review your concern and, where the error is verified and material, offer a plan regeneration or resolve the issue at our discretion. Refunds on this basis will be assessed case by case.
Subscription Plans
For recurring or subscription-based access to the platform, refund requests must be submitted within 7 days of the billing date, provided the service has not been substantially used during that period. Subscriptions cancelled after this window will not be refunded for the current billing cycle but will not renew in the next.
4. General Guidelines
- All refund requests must be submitted in writing to support@rhnfit.com with your registered email address, payment proof, and reason for the request.
- Refunds will be processed to the original payment method or via bank transfer, depending on how the payment was made.
- In the case of a genuine medical emergency that prevented use of the service, please share relevant documentation. We will review such cases with empathy and fairness.
- We reserve the right to decline a refund if we detect misuse, fraudulent activity, or repeated abuse of our refund terms.
5. Refund Timeline
Once a refund is approved, it will be processed within 7 to 10 working days. Actual credit time may vary depending on your bank or payment partner.
6. Legal Note & Updates
This policy is governed by the laws of India. Any disputes arising from or relating to this policy shall fall under the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India. Sneh Academic Services Private Limited reserves the right to update this policy at any time. The latest version will always be available on our official website.
7. Contact Us
For any refund requests or queries, please reach out to us at support@rhnfit.com or call +91 99040 34442. Our team is here to help.
Thank you for being part of the Fit Bharat Mission community.
– Sneh Academic Services Private Limited